Returns & Damaged Orders

Return Window

We accept return requests for eligible unused retail items within 7 days of delivery. Please contact us before sending anything back. Unauthorized returns will not be accepted.

Return Conditions

Returned items must be unused, undamaged, in original packaging, and include all accessories. Customers are responsible for return shipping. Original shipping costs, international logistics costs, and payment processing fees are non-refundable.

Non-returnable Orders

Custom products, clearance items, final sale items, and wholesale orders are not returnable unless the item arrives damaged or incorrect.

Damaged or Incorrect Items

Please contact us within 48 hours of delivery with clear photos or video of the item, packaging, and shipping label. Refunds or replacements are reviewed after the issue is verified.